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Q. |
How
do I make my room reservation ? |
A. |
To make reservations,
please use our Secured Online Reservation Form
available on this website. Please ensure that
you furnished all the required information as
specified on the Reservation Form. |
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| Q. |
When I submit
my reservation form, where does my request go? |
| A. |
It will go to our Reservation Department.
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| Q. |
How long will it
take the Hotel to respond to my reservation request? |
| A. |
Within 24
hours and not later than 36 hours. |
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| Q. |
How long will
it take the Hotel to respond to my reservation request? |
| A. |
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|
Q. |
What happen
if after 36 hours we do not receive any respond
from you? |
| A. |
As you are aware
this booking is via online and there are many
possible factor that your reservation does not
reached us may be due to server's error or due
to some other technical problem. Please e-mail
back to us at maxcarry@yahoo.com
@ maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know
my reservation is confirmed? |
| A. |
When you received
our acknowledgement via the e-mail or fax within
24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit card
or a prepaid Cash Deposit into the hotel's Bank
Account. |
| Q. |
What do I need upon
checking-in ? |
| A. |
If
you are given a confirmation number please quote
it during checking-in and if you do not it would
be advisable to print out the confirmation letter
and bring along. |
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| Q. |
After filling
up and submission of my Reservation Form how do
I know if my reservation is confirmed? |
| A. |
Within 24 hours
and not later than 36 hours, you will be contacted
by e- mail informing you on the status of your
reservation. |
| Q. |
How do you respond
back to us on our confirmation ? |
| A. |
We shall be
responding back to you via e-mail. We do not call
or we do not fax to you unless requested to do
so. Please ensure that you furnish to us an accurate
e-mail address/es. |
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| Q. |
We seem to unable
to locate your telephone number on this website
? |
| A. |
This website
and the rates displayed on this website are specially
formulated for Internet Booking Only. Guest that
calls in at the hotel shall not be entitled to
our Internet Promotional Rates. This is the reason
why we do not furnish Telephone contact. |
| Q. |
What happens
if I encounter problem with my reservation upon
checking-in? |
| A. |
It
is advisable for you to quote your confirmation
number if you were given one but if you were not,
it would be advisable for you to print out the
confirmation letter and bring along. |
| Q. |
What do I need
upon checking-in ? |
| A. |
If you are given a confirmation
number please quote it during checking- in and
if you do not it would be advisable for you to
print out the confirmation letter and bring along. |
| Q. |
How far ahead
should I make the reservations? |
| A. |
At least
72 hours before arrival date. |
| Q. |
Is it advantages
for us to book early ? |
| A. |
Yes
it would as most of the time we are always fully
booked. In order not to get disappointed please
make your booking as early as possible. |
| Q. |
During the reservation
I gave my credit card details but upon checking
in I decide to pay cash. Is this possible ? |
| A. |
Yes
this is possible. We do not collect payment online.
We do not deduct from your credit until you arrive
at the hotel/resort, the credit card details is
merely to guarantee your reservation only. You
may pay cash upon check in instead. |
| Q. |
What are the
means for us to guarantee our booking ? |
| A. |
To
guarantee your booking we would request for your
credit card details. For those without credit
card details we would instruct then to make a
cash deposit into the house's bank account. Please
indicate in the Reservation Form that you wish
to pay by Cash. |
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| Q. |
Which would
you prefer us to use to guarantee our reservation,
by Credit Card or Cash Deposit ? |
| A. |
Depending
where you are from, if you are from Overseas we
would prefer Credit Card due to the troublesome
procedures of having to go to the nearest compatible
banks to make the cash deposit. To make your reservation
and confirmation process easier and faster we
would prefer Credit Card. |
| Q. |
If we do not
have a Credit Card can we make our reservations
via your Online Reservation Form and what are the
procedures ? |
| A. |
Yes
you can make your reservations via our Online
Reservation Form. The procedures would be as follows.
You are to fill up our Online Reservation Form
and please indicate to us that you are paying
by Cash. We shall give you further instruction
on how to make your Cash Deposit into our hotel/resort
Bank Account during the confirmation stages. |
| Q. |
Do you collect
payment during the Reservation stages ? |
| A. |
No
we do not collect payment during the reservations
stages. During reservation stage we need your
credit card details for the main reason to guarantee
your reservation. |
CANCELLATION
POLICY
| Q. |
How do I change or cancel my reservations
? |
| A. |
Through
the telephone, facsimile or e-mail. Please specify
your Confirmation Number, Name, Hotel/Resort,
Check In Date and Check Out Date. We would prefer
by e-mail as it is faster to do so. |
| Q. |
What
is you hotel/resort's Cancellation Policy and what
are the penalty if we defaulted ? |
| A. |
Our
Cancellation Policy and Penalty Charges if any,
are contained within this website either on the
Accommodation or Room & Rates or Promotional
Packages Page. Please look for these information
within this site. |
|
Q. |
What credit card types are accepted for
guarantee/deposit or payment at your hotel/resort
? |
| A. |
Any major credit card is acceptable
here. |
| Q. |
Do your hotel/resort
accept Visa Electron Card ? |
| A. |
No we do not accept Visa Electron
Card. |
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| Q. |
When do I have
to include my credit card number? |
| A. |
When you fill up our Secured Online
Reservation Form to guarantee your reservations. |
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| Q. |
Is it safe to
use my credit card? |
| A. |
Yes, Our Secured Online Reservation
Forms are encrypted. |
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| Q. |
Why do you need
my credit card number and expiry date? |
| A. |
To guarantee the reservation during
peak period or late arrival. |
| Q. |
Based on the
rates offered on your website, is it possible for
us to ask for special discount ? |
| A. |
Rates portray
on this website are our Internet Promotional Rates.
It is the discounted rates meant for Internet
booking only. Only bookings made via this website
are entitled to these Internet Rates. |
| Q. |
What about special
discounts? |
| A. |
No discount
will be given based on these Internet Promotional
Rates. Please look for our Promotional Packages
if any. It would be cheaper. |
| Q. |
We are Airlines
Staffs, are we entitled to Airlines Rates? |
| A. |
We do not have
rates for Airlines staffs, please make booking
through your respective airlines for rates accorded
to the respective airlines if any. Our rates are
Promotional Internet rates. |
| Q. |
We are Malaysian
Government Staff, are we entitled to special rates
? |
| A. |
No. Our rates
are special Internet Promotional rates. Please
check with the respective department if there
are any special rates accorded to Malaysian Government
staffs. |
| Q. |
We are Government
Employees of a Foreign Government, are we entitled
for a special rates ? |
A.
|
No. We do not have any special rates
for Government Employees from a foreign government. |
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| Q. |
What are the
check-in & checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check
out time is at 12.00 p.m. |
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| Q. |
What is the earliest
time I can check-in into the hotel room ? We will
be arriving at the hotel/resort early in the morning?
|
A.
|
Our normal Check-In
time is 2.00pm. Our earliest Check-In time is
12.00 noon. Early check-in are subject to availability
of rooms. |
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| Q. |
Do you have
Baby Cot ? |
| A. |
Yes we have baby cot and we provide
baby cot free of charge. Please enquire at the reception
upon check-in. |
| Q. |
We will be arriving
at 5.00 am in the morning, if we check-in at this
time, do you consider this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight home
is at 12.00 am, we would like to check out late
at 8.00pm, What is your rate for late check out? |
| A. |
The normal room rates available on
the website applies. |
| Q. |
We will be arriving
at the Hotel at roughly around 3.00am, so can we
check in at that time? |
| A. |
Yes, but you
shall be charged in accordance to the rates shown
on this website. Please indicate in your reservation
form your arrival time. |
| Q. |
We are aware
that your check out time is 12.00 noon but due to
our late flight, we wish to stay on until 3.00pm.
Is this chargeable ? |
| A. |
Late check out
until 3.00 pm are usually not chargeable but is
always subject to availability of rooms. Please
indicate in your reservation form as we may be
able to accommodate your request free-of-charge
if room are available. |
| Q. |
We are aware
that your check in time is at 2.00 pm, but we would
like to check in at 10.00 am, is this chargeable
? |
| A. |
Early Check
in are usually not chargeable but is always subject
to availability of rooms. Please indicate in your
reservation form as we may be able to accommodate
your request free-of-charge if room are available. |
| Q. |
What are the
directions to the Hotels? |
| A. |
Our location map is available on
our location webpage
within this site. |
| Q. |
Is there a hotel
shuttle service to/from the airport? |
| A. |
Yes we do have
our Airport Transfer Vehicle but it is chargeable.
Please indicate in the reservation form that you
require the Airport transfers. We shall give you
the quotation for Airport Transfer during the
confirmation of your bookings. |
| Q. |
Which is cheaper,
your Airport Transfer or the Public Transport ?
|
| A. |
The public transport is obviously
cheaper. |
| Q. |
What are the
facilities offered at your hotel ? |
| A. |
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| Q. |
What are the
facilities available in the rooms? |
| A. |
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| Q. |
Do we need adaptors
or transformers for our electrical devices? |
| A. |
If you are from
Asians countries, adaptors or transformer are
not needed but advisable to carry with you as
some electrical voltage may differ. In Malaysia,
the electricity runs on 240 volts with 50-cycle
system. |
| Q. |
Is there a speed
limit on the Malaysian roads and are seat belts
required? |
| A. |
Speed limits
vary on each road. The normal speed limit on the
highway is 110 km/hr. Speed limit signboards are
available for reference. Please do not exceed
the speed limit. Seat belts are required for the
driver and the front seat passengers. |
| Q. |
Do we need a
Malaysian Driving Permit to drive in Malaysia. |
| A. |
If you carry
a valid International Driving License, you may
not require a Malaysian driving license. However,
please check with the Malaysian Road and Transport
Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving
on the same side of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on the left
side of the road. |
| Q. |
How much can
I take currency back to the US tax-free? |
| A. |
Under the Travelers
Declaration regulation, permitted currency limits
are as follows : A resident and a non-resident
is permitted to carry into and out of Malaysia,
RM notes not exceeding RM1,000 per person. There
is no limit on the amount of foreign currency
notes or traveler's cheques carried into Malaysia
by resident and a non-resident. A resident is
permitted to carry out of Malaysia, foreign currency
notes including traveller's cheques, not exceeding
RM10,000 equivalent per person. A non-resident
is permitted to carry out of Malaysia, foreign
currency notes including traveller's cheques,
not exceeding the amount brought in. |
| Q. |
What is the
legal drinking age? |
| A. |
18 years old. |
| Q. |
Are there any
restriction of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia
consumption alcohol is allowed except muslims
are not allowed to drink in public in the state
of Kelantan and Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve alcohol.
Please check with the front counter for more info
on this matter. |
| Q. |
Do I need a
Visa? |
| A. |
Depending upon
which country you are from. Please check with
our local representative, embassy, consulate located
in your respective country. The following webpage
may be able to provide to you some information
on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| Q. |
Does anyone
in Kuala Lumpur speak English or any other language?
|
| A. |
English is the
common language used here.Our national language
is Bahasa Malaysia. Malaysian commonly speaks
Bahasa Malaysia, English, Mandarin, Tamil, Cantonese,
and Punjabi. |
| Q. |
Do we need to
change money before or upon arrival? |
| A. |
For your convenience,
it always advisable to change to local currencies
as all transaction in Malaysia will be in Ringgit
Malaysia (RM). However, there are moneychangers
and banks nearby to do these transactions. |
| Q. |
Where can I
exchange currency? |
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing
and shoe sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q.
|
Are all museums
closed on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women have
to wear hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the
standard tipping practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia.
Tipping is at your own discretion. |
| Q. |
What's the weather
like there in Malaysia ? |
| A. |
Malaysia has
an equatorial climate with uniform temperatures
throughout the year. If you are coming to the
East Coast of Malaysia, especially to Kelantan
and Terengganu, most of the hotel and resort along
the east coast here are closed from November to
January due to the monsoon season. Please check
with us on this information. |
| Q. |
Where can I
get information about traveling around Malaysia
? |
| A. |
Please refer to the following website
for more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I
find details on Museums in Malaysia ? |
| A. |
Please refer to the following website
for information on Museums & Memorials in Malaysia.
Website : http://www.malaysiahotels.cc/wyn06.html |
| Q. |
Where can I
find literatures on some of the outstanding buildings
and infrastructures in Malaysia ? |
| A. |
|
| Q. |
Where can I
find details on Fine Dinning, Bistros, Cafes , Delis,
Restaurant, and Hawkers Centres in Malaysia ? |
| A. |
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| Q. |
Where can I
find details on getting to Malaysia, getting around
Malaysia and getting around Kuala Lumpur ? |
| A. |
|
| Q. |
We wish to know
more about public transport to your hotel, where
do we find the said information ? |
| A. |
Please refer to the following website
for details on public transport
to our hotel/resort.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I
find the location map of all the major island resorts
in Malaysia? |
| A. |
|
| Q.
|
Where can I
find the list of Calendar of events in Malaysia
? |
| A. |
Please refer to the following website
for the complete list of Malaysia’s Calendar
of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where can I
find details of shopping complexes in Kuala Lumpur
and in Malaysia ? |
| A. |
Please refer to the following website
for details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I
find details of shopping complexes on Langkawi Island
? |
| A. |
Please refer to the following website
for list of shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I
find details of Embassies and High Commissions of
Foreign Countries in Malaysia ? |
| A. |
|
| Q. |
Where can we
obtain Useful telephone numbers in Malaysia such
as Emergencies, Police, Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car Rentals, Coaches, immigration
and all the necessary numbers while in Malaysia. |
| A. |
Please refer to the following website
for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we
find the list of good hotels and resorts in Malaysia
? |
| A. |
Please refer to the following website
for the list of good hotels and resorts found in
Malaysia.
Website : http://www.malaysiahotels.cc/ |
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